{"id":1137,"date":"2023-02-01T05:17:07","date_gmt":"2023-02-01T05:17:07","guid":{"rendered":"https:\/\/westshorebpo.com\/en\/?page_id=1137"},"modified":"2023-05-16T10:16:10","modified_gmt":"2023-05-16T10:16:10","slug":"technology","status":"publish","type":"page","link":"https:\/\/westshorebpo.com\/en\/technology\/","title":{"rendered":"Technology"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1137\" class=\"elementor elementor-1137\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c39e1bc e-flex e-con-boxed e-con e-parent\" data-id=\"6c39e1bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33dd4b51 elementor-widget elementor-widget-image\" data-id=\"33dd4b51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1400\" height=\"600\" src=\"https:\/\/i0.wp.com\/westshorebpo.com\/en\/wp-content\/uploads\/2023\/01\/WestShore-System.png?fit=1400%2C600&amp;ssl=1\" class=\"attachment-full size-full wp-image-771\" alt=\"WestShore BPO System\" srcset=\"https:\/\/i0.wp.com\/westshorebpo.com\/en\/wp-content\/uploads\/2023\/01\/WestShore-System.png?w=1400&amp;ssl=1 1400w, https:\/\/i0.wp.com\/westshorebpo.com\/en\/wp-content\/uploads\/2023\/01\/WestShore-System.png?resize=300%2C129&amp;ssl=1 300w, https:\/\/i0.wp.com\/westshorebpo.com\/en\/wp-content\/uploads\/2023\/01\/WestShore-System.png?resize=1024%2C439&amp;ssl=1 1024w, https:\/\/i0.wp.com\/westshorebpo.com\/en\/wp-content\/uploads\/2023\/01\/WestShore-System.png?resize=768%2C329&amp;ssl=1 768w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c270820 e-flex e-con-boxed e-con e-parent\" data-id=\"c270820\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd58e7e elementor-widget elementor-widget-heading\" data-id=\"fd58e7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technology<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-932dd27 e-flex e-con-boxed e-con e-parent\" data-id=\"932dd27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fd8ccd7 e-con-full e-flex e-con e-parent\" data-id=\"fd8ccd7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cee2545 elementor-widget elementor-widget-image\" data-id=\"cee2545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"498\" height=\"456\" src=\"https:\/\/i0.wp.com\/westshorebpo.com\/en\/wp-content\/uploads\/2023\/02\/WhatsApp-Image-2023-02-01-at-12.39.10-PM.jpeg?fit=498%2C456&amp;ssl=1\" class=\"attachment-full size-full wp-image-1369\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/westshorebpo.com\/en\/wp-content\/uploads\/2023\/02\/WhatsApp-Image-2023-02-01-at-12.39.10-PM.jpeg?w=498&amp;ssl=1 498w, https:\/\/i0.wp.com\/westshorebpo.com\/en\/wp-content\/uploads\/2023\/02\/WhatsApp-Image-2023-02-01-at-12.39.10-PM.jpeg?resize=300%2C275&amp;ssl=1 300w\" sizes=\"(max-width: 498px) 100vw, 498px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e464a0 e-con-full e-flex e-con e-parent\" data-id=\"6e464a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0dae1 elementor-widget elementor-widget-text-editor\" data-id=\"3f0dae1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><b>A. Network Infrastructure:<\/b><\/li><li>Our call center infrastructure is highly scalable with open source architecture for some of our PBX and IP gateway requirements using the latest in Asterisk and Digium technology. We are also fully redundant with our Cisco Router, Firewalls, and the entire LAN connectivity.<\/li><li>\u00a0<\/li><li>WestShoreBpo is utilizing software-based PaBX \/ Dialler system from Asterisk. The software is built on an open architecture, Windows 2003 Server and Microsoft SQL Server platform, and state-of-the-art Dialogic SCSA telephony components. Asterisk provides robust predictive dialling and blended inbound\/outbound, ACD, and IVR features that were previously affordable to only large companies<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1552cf e-flex e-con-boxed e-con e-parent\" data-id=\"f1552cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0ae5b3 elementor-widget elementor-widget-text-editor\" data-id=\"d0ae5b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>These new systems provide an innovative, all-in-one, contact center communications infrastructure that provides the best ROI, and an easy solution to the growing demands of the contact center services<\/li><\/ul><p>Our BPO and consulting services can help your business:<\/p><ol><li><span style=\"text-align: var(--text-align);\">Reduce operating costs<\/span><\/li><li><span style=\"text-align: var(--text-align);\">Improve efficiency and productivity<\/span><\/li><li><span style=\"text-align: var(--text-align);\">Enhance customer service<\/span><\/li><li><span style=\"text-align: var(--text-align);\">Increase revenue<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f09223 e-flex e-con-boxed e-con e-parent\" data-id=\"3f09223\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c11de9a e-con-full e-flex e-con e-parent\" data-id=\"c11de9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9daf008 elementor-widget elementor-widget-text-editor\" data-id=\"9daf008\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>B. Telecommunications<\/strong><\/li>\n<li>WestShoreBpo makes use of the state-of-the-art VoIP infrastructure that combines flexibility with cost competitiveness. We have adopted the full VoIP solution ahead of the most in the contact center industry because we believe that by saying ahead of our competitors, we will be able to offer optimum services at competitive rates.<\/li>\n<li>&nbsp;<\/li>\n<li>With multiple redundant IP backbones and shared IPLC network serviced by the three largest carriers in Bangalore, we are fully redundant with our data and voice connectivity, therefore providing seamless operation 24\/7.<\/li>\n<li>&nbsp;<\/li>\n<li>Currently, the company is also partnered with two different VoIP providers with several gateways across the US, providing optimum voice quality and latency anywhere in the country. Our flexibility with our VoIP providers allow us to be able to call anywhere in the world, while maintaining good voice quality.<\/li>\n<li>&nbsp;<\/li>\n<li>Likewise, the flexibility of our solution allows us to partner with VoIP providers that are localized in a specific country or zone, therefore providing an optimal latency and minimal hop situation.<\/li>\n<li>&nbsp;<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13ddbfd e-con-full e-flex e-con e-parent\" data-id=\"13ddbfd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ada766 elementor-widget elementor-widget-image\" data-id=\"8ada766\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"584\" height=\"573\" src=\"https:\/\/i0.wp.com\/westshorebpo.com\/en\/wp-content\/uploads\/2023\/02\/WhatsApp-Image-2023-02-01-at-12.39.10-PM-1.jpeg?fit=584%2C573&amp;ssl=1\" class=\"attachment-full size-full wp-image-1376\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/westshorebpo.com\/en\/wp-content\/uploads\/2023\/02\/WhatsApp-Image-2023-02-01-at-12.39.10-PM-1.jpeg?w=584&amp;ssl=1 584w, https:\/\/i0.wp.com\/westshorebpo.com\/en\/wp-content\/uploads\/2023\/02\/WhatsApp-Image-2023-02-01-at-12.39.10-PM-1.jpeg?resize=300%2C294&amp;ssl=1 300w\" sizes=\"(max-width: 584px) 100vw, 584px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Technology A. Network Infrastructure: Our call center infrastructure is highly scalable with open source architecture for some of our PBX and IP gateway requirements using the latest in Asterisk and Digium technology. We are also fully redundant with our Cisco Router, Firewalls, and the entire LAN connectivity. \u00a0 WestShoreBpo is utilizing software-based PaBX \/ Dialler<br \/><a class=\"moretag\" href=\"https:\/\/westshorebpo.com\/en\/technology\/\">+ Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-builder.php","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-1137","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/westshorebpo.com\/en\/wp-json\/wp\/v2\/pages\/1137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/westshorebpo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/westshorebpo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/westshorebpo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/westshorebpo.com\/en\/wp-json\/wp\/v2\/comments?post=1137"}],"version-history":[{"count":80,"href":"https:\/\/westshorebpo.com\/en\/wp-json\/wp\/v2\/pages\/1137\/revisions"}],"predecessor-version":[{"id":2084,"href":"https:\/\/westshorebpo.com\/en\/wp-json\/wp\/v2\/pages\/1137\/revisions\/2084"}],"wp:attachment":[{"href":"https:\/\/westshorebpo.com\/en\/wp-json\/wp\/v2\/media?parent=1137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}