About Us

We outdo outsourcing. We care about your business

Westshorebpo was started in December 2018 with the mission of becoming an evolution in the sector. It became certain that this perception would become a reality when the company mounted new heights of success, which began to be reflected in ongoing years.

We provide a broad portfolio of information technology solutions and business process to its clients across the board.

Our Business Services combines human tap and high technology to haul extraordinary customer experiences. While technology forges new and agile ways of working, our interaction with experts are committed in creating unique connections through empathy, adaptive communication skills, and more significantly, a passion for making it happen. It is all about tapping the sentiments and building an emotional connection that keeps customers and staff passionate about your brand.

We will support you in making each interaction simpler, faster, better, safer, more cost-effective, deliver proven globally leading practices.

DIGITAL BUSINESS SOLUTIONS

SEAMLESS BOND OF BETTER CUSTOMER SATISFACTION

Our Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed in creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.

We are experienced in providing high quality solutions to clients in diverse business areas. We nurture cost effective solutions by globally supporting our offshore partners across India as well as in other countries.

Vision and Mission

For our clients

To provide the same complete quality of service offered by large multi-national call centres, to the SME’s, entrepreneurs and professionals in all the major and emerging markets
To provide a close “partnership” like arrangement where the goal is mutual growth and success

For our Employees

To provide a family atmosphere where its employees strive for the good of the company, and are rewarded based on performance, team work and dedication.
To provide an environment where employees want to grow because it provides a supportive group that is dedicated for the well-being for everyone

"Efficiency, accuracy, and flexibility - powering your business success"

In the operation, Our team leaders will continuously monitor agent performance metrics and do appropriate measures for system development. Team Leader responsibilities :

Analyzing employees metrics
Monitoring random agent recordings, doing live call barging, assessing e-mails or webchat and Motivating their respective teams
By means of various group bonding activities and/or incentive programs

Our technical infrastructure includes a CRM system that Monitor all operations effectively and show’s performance metric directly or indirectly related to achieving service quality targets and other objectives.

Also; Our management/supervisory team will closely monitor and apply these metrics to continuously improve the performance of each agent.

Testimonials

Featured Client Success Story

The way westshore worked regarding our project is awesome. The team and CEO had delivered the best results for my company in last 6 months

Raman Patel

COO, Qualitas

It’s my great pleasure to recommend Adarsh Vasudev and his company Westshore BPO PVT Limited for Business Process Outsourcing and Business Process Management. I have worked with Adarsh for more than two years now, and I can absolutely say that he is a pro in his field. Despite the odds brought about by the pandemic, I’ve been incredibly impressed by the dedication, commitment, perseverance and hard work he has displayed that resulted to stakeholders’ satisfaction rippling to business expansion.
.
Adarsh is the focal person who you can rely on if you want to level up your operations in outsourcing. And to support this, we have decided to take our business with him to the next level… bringing IDESKS CORP to India.

Allan Dacany

IDESK Online group of companies

I recently had the pleasure of working with Westshore BPO company, and I must say that their service was exceptional. The team at Westshore was always available to assist me, and they provided me with quick and effective solutions to my queries.

In conclusion, I would highly recommend Westshore BPO company to anyone looking for reliable and efficient BPO services. The team’s expertise, coupled with Adarsh’s leadership, make Westshore BPO company a top choice for anyone looking to outsource their business processes.

Vitthal Jagtap

Avis Pixel

I had a great experience working with West Shore, their BPO services exceeded my expectations. They have a highly skilled and dedicated team that ensured timely and efficient delivery of projects. Communication was always smooth and they were always available to address any concerns. I highly recommend West Shore for their exceptional BPO services.