Privacy Policy :
Effective Date: 30 April 2023
Welcome to Westshore BPO (“Westshore,” “we,” “us,” or “our”). We are committed to protecting your privacy and maintaining the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website located at www.westshorebpo.com (the “Website”).
Please read this Privacy Policy carefully. By accessing or using our services or the Website, you agree to the terms of this Privacy Policy and consent to the collection, use, disclosure, and storage of your personal information as described herein. If you do not agree with the practices described in this Privacy Policy, please do not use our services or the Website.
- Information: We Collect personal information that you voluntarily provide to us when you interact with our services or the Website. The types of personal information we collect may include:
1.1. Contact Information: Your name, email address, phone number, and postal address.
1.2. Account Information: Information you provide when you create an account with us, such as your username, password, and any other account-related details.
1.3. Communication Information: Information you provide when you contact us, including your inquiries, feedback, or any other information you choose to submit.
1.4. Usage Information: Information about how you use our services or the Website, including your IP address, device information, browsing activity, and interactions with our services or the Website.
- Use of Information: We may use the personal information we collect for the following purposes:
2.1. To provide and improve our services: We use your personal information to deliver and enhance the services we offer, including customer support, technical assistance, and personalized user experiences.
2.2. To communicate with you: We may use your personal information to respond to your inquiries, provide updates, and send you administrative messages.
2.3. To personalize your experience: We may use your personal information to understand your preferences and provide you with tailored content, promotions, and recommendations.
2.4. To ensure the security of our services: We may use your personal information to monitor and prevent fraudulent or unauthorized activities, investigate and resolve disputes, and enforce our policies.
- Information Sharing and Disclosure: We may share your personal information with third parties in the following circumstances:
3.1. Service Providers: We may disclose your personal information to third-party service providers who assist us in operating our business, such as hosting providers, payment processors, and marketing partners. These service providers are contractually obligated to protect your personal information and may only use it for the purposes specified by us.
3.2. Legal Compliance: We may share your personal information if required by law, regulation, or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
3.3. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will provide notice on the Website and take steps to ensure the confidentiality of your personal information.
- Data Security: We employ appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Third-Party Links: Our services or the Website may contain links to third-party websites or services that are not controlled or operated by us. We are not responsible for the privacy practices of such third parties.